This Privacy Statement describes how we collect, store, use and disclose your personal data, and it applies whenever you visit our Site or any of the casino games available therein, or otherwise use and of our services (the "Services").
You are not legally required to provide us with any personal data, but we are required under gambling laws and regulations to collect certain data in order to allow you to play at our casino (as further described below). This is necessary to verify the identity of our players and to protect them, as in order for you to use this site. If you do not want to provide us with such data, you are free to avoid registering to this site.
If you do not understand and agree with this Privacy Statement, then please do not use our Services.
Your Rights as a Data Subject
If you wish to exercise your rights under applicable data protection law to request access to and to correct or erase your personal data kept with us, or to receive a portable copy of such personal data – please contact us at [email protected]
Please note that we may require additional information, including certain personal data, in order to authenticate and process your request.
Types of Data we collect
Data received from you: you may provide us personal data voluntarily, such as when you register for a player account on our Services (and provide us with your identity and contact details, scanned documents, financial statements and additional information as necessary to set up your account and verify your identity and eligibility to play at our casino), when you contact us (through phone, e-mail or any other channel), when you post on our public forums or groups, or when you provide us your e-mail address (such as when you sign-up to receive e-mail updates), when you make any deposits or withdrawals, and when you play at our casino.
Transaction Data: Money deposits will typically be processed by the relevant payment processing and gateway services, and we will not collect or store your financial data, e.g. your full credit card numbers or bank account. We may still however receive your bin number and non-financial personal data related to the deposit, such as your name, billing
address, e-mail address and the amount deposited, in order to process your deposit and for our accounting purposes.
Data automatically collected or generated: when someone visits, interacts with or uses our Services, including any e-mail or text messages sent to them by us or via our Services, we may collect certain or generate technical data about them. Such data consists of technical or aggregated usage data, such as IP address, non-identifying data regarding a device, operating system, browser version, and user activity on our Services.
Children: We do not intentionally or knowingly collect personal data from children under 18, and do not intend for them to use our Services. If we learn that a child is playing in our casino, we will prohibit and block them and will make all efforts to delete any personal data stored with us about them. If you think that we might have any such data, please contact us at [email protected]
How we use Data
We use personal data for the following purposes:
- To facilitate, operate, develop, improve and provide our Services;
- To verify the identity and eligibility of our players;
- For data security and for preventing and mitigating fraud or any illegal or prohibited activity;
- For customer care and support purposes;
- For marketing and advertising purposes;
- To contact our users with messages and offers in accordance with Section 6 below;
- To comply with any applicable laws and regulations;
- To create aggregated statistical data, inferred non-personal data or anonymized or pseudonymized data (rendered non-personal), which we or our business partners may use to provide and improve our respective services.
The legal basis for such processing lies in the performance of our Services and contract with you, legal compliance, and our legitimate interests in maintaining and improving our Services and further offerings, improving our customer service and support operations, and protecting and protecting our Services, ourselves and our players.
Maintenance, processing and storing of personal data may occur in various jurisdictions, as reasonable for the performance of our Services, or if required by law.
We may retain your personal data as reasonable to provide you with our Services, as well as for legal and accounting purposes, in accordance with our Data Retention Policy.
Service Providers and Business Partners: We may engage selected third party companies and individuals to perform services complementary to our own. Such services include data analytics services, data and cyber security services, fraud detection and prevention services, hosting and server co-location services, marketing and advertising services, payment processing services, e-mail services, and our business, legal, financial and other advisors (collectively, "Service Providers"). These Service Providers may have access to your personal data, depending on each of their specific purposes, and may only use it for such purposes.
Legal Purposes:We may allow government and law enforcement agencies access topersonal data or disclose it to them in response to a subpoena, search warrant or court order (or similar legal requirement), or if required under applicable laws and regulations. Such access or disclosure may occur if we have a good faith belief that we are legally compelled to do so, or it is appropriate in order to investigate, prevent, or take action against actual or suspected illegal activity, fraud, or other wrongdoing.
Protection and Safety: We may share your personal data with others, if we believe in good faith that this will help protect the rights, property or safety of ourselves, any of our users or any members of the general public.
Our Subsidiaries and Affiliated Companies: We may disclose personal data internally within our family of companies, for the purposes described in this Statement. In addition, we can share personal data in case of change in control, including by means of merger, acquisition or purchase of substantially all of our assets, with the parties involved. If we believe that such change in control might materially affect your personal data, we will notify you of this event and the choices you may have via e-mail and/or prominent notice on our Services.
Explicit Approval: We may share your personal data in additional manners, pursuant to your explicit approval.
Anonymous Data:We may transfer, share or otherwise use non-personal data in our sole discretion and without the need for further approval.
Service and Promotional Messages
Promotional Messages: we may contact you about new services and special opportunities or any other information we think you may find valuable. We may contact you via any of the
contact means available to us (including mobile or e-mail), through the Services, or elsewhere. If you wish not to receive such promotional messages, please let us know by e-mailing us at [email protected] or by following the "unsubscribe" "change e-mail preferences" instructions in the message you receive.
Service Messages: we may contact you with important information regarding our Services, for example about changes or updates to our Services, payment issues etc. You will not be able to opt-out of receiving such service messages.
We use tracking technologies including cookies which help us provide and improve our Services, provide a personalized experience and track the performance of our activities and operations. Most browsers allow you to control cookies or completely remove them. You may also choose to accept or block cookies with your browser.
We are using industry-standard physical, procedural and electronic security measures, however we cannot and do not guarantee the absolute protection and security of any personal data stored with us or with any third parties.
Updates and Contacts
Updates and Changes: We may update and change this Statement by posting a new version on our Services. The new version will be effective as of the published effective date. We will provide a prior notice if any substantial changes are made on the Services. After this period, the new version will be deemed accepted by you.
Questions, Concerns or Complaints: If you have any questions or comments about this Statement or if you have any concerns about your Privacy, feel free to contact us at [email protected] Our Data Protection Officer can also be contacted on such matters, at [email protected]
Effective Date: May 25, 2018